My Xome Auction Account

Help with your existing Xome Auction Account such as account verification and updating your information.

Why does my account have restrictions?

Please call customer Service at 844-400-9663 more information on your account.

Why am I unable to login?

If after resetting your password using the "Forget My Password" prompt at login you are still unable to access your account, please call customer service at 844-400-9663 for assistance.

What is account verification?

Account verification is done by verifying the user’s email address and mobile phone number after account registration.

  • For email, we send the user a verification link to the email address on file that they must click to verify they are the owner of that email address.
  • For mobile number verification, we send the user a 6 digit number that they must enter to verify their account.
  • Before the user can participate in any auction activities they must verify their accounts through these methods. A warning banner is placed above a user’s profile who needs to verify their account. If these banners appear, our Auctioneers are not able to assist new users until they complete verification. After a new user’s account has been verified, they are able to call our auctioneers and receive assistance with any auction related activities as well as participate in online auctions themselves.

    Who can I contact for assistance with account verification?

    Check out the ‘Auctions 101’ section of our Help Center to understand and learn more about account verification. If you still experience difficulties with account verification, please contact Xome customer service at 844-400-9663.

    How do I add to and modify my auction account information?

    Click on your name in the top right corner of any page on xome.com and select "My Profile" under the Auction section of the drop down menu.

    Why can’t I change my login email?

    Our system does not allow your login email to be changed once your account has been created. However, the email address listed as the "Communication" email in your account is what is used for marketing and transactional communications. This can be changed at any time by going into the "My Profile" section of your dashboard.

    What is "My Dashboard"?

    "My Dashboard" is a hub that stores all of a buyer’s actions and is comprised of helpful information such as required actions, bidding activity, event registration history, favorited properties, and saved searches.

    How do I reset or change my password?

    Once logged in to your account on xome.com, click on your name in the top right corner of any web page and select "My Profile" under the Auction section of the dropdown menu and scroll to the bottom of the page to the Change Password section.



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